For those of you at Convergence this week - whether or not you've attended any Microsoft CRM specific sessions - you've heard all the buzz about Microsoft CRM anyway.
Not surprising, especially considering the recent launch of Microsoft Dynamics CRM 4.0 and the soon to be released Microsoft CRM Live (a SaaS version of the same product).
For the Microsoft Dynamics CRM related sessions that I've been able to attend, the repeating themes include:
- Prebuilt in-application dashboards (not SharePoint dependant)
- Improved integration with other line of business Dynamics applications (GP, SL, AX, NAV, SharePoint)
- Enhanced customization tools (i.e., do really cool stuff with even less need for coding)
- Even better Outlook client performance and stability
- And the best for last... interoperability with PerformancePoint (promise to blog about this in detail later!)
Stay tuned...
PS - Got a sneak peek at CRM 5.0 as well but can't really say anything about it since they asked us to sign NDAs.
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