Wednesday, July 25, 2007

Should you use Open Source software?

Have you ever wondered if you should choose open source software, then I recommend you read this article on open source software.

You want to get right to the point? Then read the last two paragraphs of the article:

“If you take this path, you become a software development firm, and that kind of company needs to be run differently than a traditional retailer,” says Dustin Roberston, vice president of marketing. “The to-do list for maintaining the site gets so jammed that if you don’t have developers to throw at it, the list just grows and grows.”

Backcountry has 25 developers and engineers on a staff of 260. And Jenkins admits that even open-source software has limitations that the best developers cannot overcome. In those cases, he’s perfectly happy to purchase old-fashioned licensed applications. “I’m not going to go the extra mile just to be the zealot,” he says.

Hmmmm. How about that. Ten percent of the staff is composed of developers and engineers. Can you afford that?

If you don't have developers on staff, but you still want a CRM application that is adaptable and can be customized with minimal programming, then Microsoft Dynamics CRM might be just the ticket.

The design of Microsoft CRM allows non-programmers to customize the application to meet your needs. Microsoft calls this “Affordable Adaptability” and this is one reason why Microsoft CRM is being called an application platform.

Monday, July 23, 2007

Update Rollup 2 manual updates and configurations

Update Rollup 2 contains hotfixes and updates that you have to manually enable or manually configure. These hotfixes and these updates are described in the following Microsoft Knowledge Base articles.

919419 (http://support.microsoft.com/kb/919419/) Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0

923818 (http://support.microsoft.com/kb/923818/) Changes to the Type of Behavior option in a relationship entity are not saved after you import customizations in Microsoft Dynamics CRM 3.0

925473 (http://support.microsoft.com/kb/925473/) You can view the data of all system users when you click "Find Available Time" in the "Schedule Service Activity" dialog box in Microsoft Dynamics CRM 3.0

925780 (http://support.microsoft.com/kb/925780/) The address book provider for the Microsoft Dynamics CRM client for Outlook may take several hours to synchronize if there are many records in entities in Microsoft Dynamics CRM 3.0

917348 (http://support.microsoft.com/kb/917348/) You cannot configure a relationship in the "Relationship: Account to Account" dialog box in Microsoft Dynamics CRM 3.0

929634 (http://support.microsoft.com/kb/929634/) After you upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0, you cannot rename or delete custom attributes that contain extended characters in their schema names

921235 (http://support.microsoft.com/kb/921235/) You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

For more information, see http://support.microsoft.com/default.aspx?kbid=927751

Thursday, July 12, 2007

Navint named to the 2007 Microsoft Business Solutions President's Club and Inner Circle

Exciting news to report (at least it's exciting to us)!

Earlier this week we received notice that Navint has been named to both the 2007 Microsoft Business Solutions President's Club and the 2007 Microsoft Business Solutions Inner Circle!

These programs basically recognize partners for their sales performance for the fiscal year. The President Club recognizes the top 5% within each region, while the Inner Circle recognizes the top echelon of partners WORLDWIDE.

What does this mean to our prospects and clients? Obviously, it means that we have sold a lot of Microsoft Dynamics GP and CRM software in the last 12 months.

More importantly for you, it means that you can rely on our extensive experience to ensure that you get the business benefits that you expect to get when you invest in Microsoft Dynamics.

Thursday, July 5, 2007

See all Microsoft Dynamics CRM Case Studies

Want to know what other companies are doing with Microsoft Dynamics CRM? Then check out the case studies on the Microsoft website.

You will find case studies on the various modules of CRM (e.g., Sales Management, Marketing Automation, etc.) as well different applications of each module.

Don't be surprised if you see some familiar names in the list.

You can also search for other products. There is even a case study for a SharePoint implementation by Navint.